I don’t understand your disbelief here, the 2 major players in online email and account mgmt (for education) are Google and Microsoft and both are 0 cost, but the bait and switch is the limit lowering mid cycle, not even on the academic calendar. Now that exchange on-prem is essentially dead and Google and MS control email via blacklist politics, it’s a captive market.

We had been a university with office365 for several years, and the price change came well after the product comparison and decision was made. Once you are in an ecosystem like that the cost of changing is astronomical when you include migration labor, training, and loss of productivity during the transition. When you are a university with thousands of student, staff, and alumni accounts, and the office, mail, and authentication environments are integrated, it’s realistically functionally impossible to migrate.

The student A1 licenses are 0 cost without upgrades, which is why it was chosen, but the storage change was a blindside. We had hundreds of accounts using over the 100GB of data (which was within TOS) and had tons of data in onedrive which had to be moved or we had to fork out per account. This was a bait and switch, plain and simple, and that is the issue with “cloud for everything” is you are at their mercy.

Completely disagree. This last March, Microsoft changed the storage limit per user on OneDrive for education from 1TB to 100GB, and users either had to delete a ton of files or pay for increased license/space. We ended up standing an on-prem file server back up shortly thereafter because we could not get our users and faculty to delete research data and could not afford to nearly double our cost expenditure. In my experience doing IT budget for years, cloud has meant that you cannot predict your yearly expenditures, Especially if you use your services that are funded in part by venture capital. Let’s say you start using some cool research presentation project and suddenly the economy dips and they lose funding, the cost goes way up. Life cycle management has gone completely out the toilets in my experience with cloud products.

Cloud. Businesses went all in on cloud under this illusion of stable costs, but costs go up and contol/support have gone down, and I’m seeing businesses spin on-prem back up.