WhatYouNeed@lemmy.worldtoNews@lemmy.world•J.D. Vance offers ‘proof’ of pet-eating, but it’s proven false with 1 phone call
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1 day agoLiterally dead cat method.
Distract you with an issue, to divert attention from a) shit debate performance, b) lack of policies
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.